Privacy policy

FieldServio Canada Inc. (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information of our Canadian users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

For users outside Canada, please refer to our U.S. Privacy Policy for information specific to your region.

We do not require logins, subscriptions, or newsletter sign-ups on our website. The information we collect is limited to what you voluntarily provide when contacting us directly via email or phone.

Personal information

  • Name
  • Email address (provided through communication)
  • Phone number (provided through communication)

Automatically collected information

We may collect non-identifiable information about website usage, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Date and time of website visits

This data helps us improve our website’s performance and user experience.

We may use the information collected for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To improve our website functionality and performance.
  • To comply with applicable legal and regulatory requirements.

FieldServio Canada does not sell, trade, or rent your personal information to third parties. We may share your information under the following circumstances:

  • Service Providers: To trusted third-party vendors that assist us in operating our website or providing services, under strict confidentiality agreements.
  • Legal Compliance: To comply with Canadian law, court orders, or other legal obligations.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Canadian law. Once no longer needed, your information will be securely destroyed.

FieldServio Canada Inc. uses cookies and similar tracking technologies to enhance website functionality. Cookies may collect non-personally identifiable information about your visit. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Under Canadian law, you have the following rights concerning your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to any inaccuracies in your personal information.
  • Withdrawal of Consent: Withdraw consent to the collection, use, or disclosure of your information, subject to legal or contractual restrictions.

To exercise these rights, contact us using the details provided below.

We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we take all reasonable measures to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

As FieldServio operates in both Canada and the U.S., personal information collected in Canada may be transferred to and processed in the United States. In such cases, we adhere to all applicable laws and ensure your information is handled with the same level of protection as required in Canada.

For more details, please refer to our U.S. Privacy Policy.

Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Thank you for trusting FieldServio Canada with your information.

Last updated: Jan 23, 2025